GRIEVANCE REDRESSAL MECHANISM AT RSB, WEST BENGAL

INTRODUCTION

RSB is located in Writers Building, Block- IV, First Floor, Kolkata 700001, and redresses the welfare related grievances of ESM and their dependents, with the help of RSBs and ZSBs located in West Bengal State. Address and contact details of RSBs and ZSBs are available in this website. Besides grievances being received directly from the individuals, grievances are also received through other offices regarding various issues concerning the ESM.

MANNERS OF RECEIPT OF GRIEVANCES

• Through personal visits by veterans or their representatives.
• Through RTI applications.
• Through CPGRAMS.
• Through E-mails: rsb-wb@gov.in
• Through normal mails.
• Through Service HQs / MoD.

PROCEDURE FOR REDRESSAL OF GRIEVANCES

The RSB examines the petitions / applications / complaints / RTIs etc relating to welfare, rehabilitation and allied issues, received from Ex-servicemen and their family members. The Section accordingly forwarded the grievances to the concerned Section of RSB / ZSB, DGR / ECHS, Service HQs, Record Offices, Banks or local authorities as applicable with request to take suitable action for disposal / redressal of the grievances and inform the individual accordingly.

METHODOLOGY ADOPTED TO RESOLVE

Methodology adopted to resolve the grievances at RSB Directorate is as follows:

• Interaction with individual to immediately resolve the grievance if feasible.
• For queries where instant replies cannot be given, views / clarification are sought from different officials and then reply is communicated to individual by way of tele, e-mail and letter as feasible.
• Issues pertaining to clarification / action by RSBs / ZSBs, DGR / ECHS, Service HQs, Station HQ and Command HQs are communicated to them.
• Any issues requiring clarification from MoD are also sought and actions taken are communicated to the individual.

Complainants can call on the Office number 033-22544626, which is attended by a Staff of the RSB to clarify their queries or lodge their complaints / grievances. This enables the complainants in getting a faster service. The ESM’s satisfaction will always be our motto. It is the constant endeavour of RSB is to redress the grievances of ESM and their families expeditiously to their satisfaction.

FOR POSTING RTI GRIEVANCES

Through Web Portal applicant needs to upload a scanned copy of Bank Challan as fee of RTI as per the RTI Act 2005. The Bank details are as follows:

State Bank of India
Acct Number: 11143634477
IFSC : SBIN0014524

CONTACT DETAILS

The Secretary,
Rajya Sainik Board, West Bengal
Writers Building, Block- IV, First Floor,
Kolkata 700001.
Tele No : 033-22544626
FAX : 033-22144643
EMail : rsb-wb@gov.in